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GENERAL TERMS AND CONDITIONS

The accommodation of clients (hereinafter referred to as the “Client“) in City Hotel  Bratislava s.r.o., HOTEL BRATISLAVA ****, Seberíniho 9, 821 03 Bratislava (hereinafter referred to as the “Hotel“) shall be governed by the law  of Slovak republic and presented General terms and conditions including the Rules of accommodation (hereinafter referred to as the “GT&C’s“). Accommodated guest  accepts the GT&C’s as a contractual term and shall comply with its regulations.

 

  1. These GT&C’s apply to contracts for the rental use of hotel rooms for accommodation purposes, contracts for rental use of conference and banquet rooms and other rooms of the Hotel as well as other goods and services rendered by the Hotel to the guest.
  2. The contract for accommodation arises as soon as the Hotel receives request by the guest and it shall be dependent on the Hotel’s will to accept the reservation (hereinafter referred to as the “Reservation“). The Client is entitled to request the Reservation by person, via phone or e-mail.
  3. The Hotel shall only accommodate the Client who will check in at the Hotel reception in due form. To check in, identity card, passport or other valid identity document in accordance with Act No. 253/1998 Coll. On the notification of citizen residency and on the population register of the Slovak Republic as amended shall be provided to the Hotel employee by the Client. Each Client who is of other than Slovak citizenship shall within the meaning of Act No. 404/2011 Coll. On Residence of Aliens and Amendment and Supplementation of Certain Acts fill in and an official notice of the stay and hand it over at the reception of the Hotel.
  4. For the Hotel (i), the contracting party is City Hotel Bratislava s.r.o. registered at Seberíniho 9, 821 03 Bratislava, registration number 45 956 316, registered in the Commercial Register maintained by Bratislava District Court, Section Sro, Entry no. 69326/B and for the Client (ii) it is natural or legal person. If a third person has initiated the booking on behalf of the guest, this third person, shall be a co-debtor liable to the Hotel for fulfilling any arising from the contract together with the Client and to same extent, unless it is proved that the Client is directly liable for all payments.
  1. The Hotel is obligated to provide the services ordered by the Client and agreed to by the Hotel based on the Reservation and in accordance with the Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll., which regulates the categorisation of accommodation facilities and the grading of their classification.
  2. In exceptional cases, the Hotel reserves the right to provide the Client with accommodation different from what was initially booked should such accommodation not be substantially different from the accommodation stated in the confirmed Reservation.
  3. Unless agreed otherwise, the reserved room will be available to the Client on the day of arrival from 2:00 p.m. On the day of departure, the client shall make the room available and check out at 10:00 a.m. at latest. Should the Client fail to make the room available by 10.00 a.m., the Hotel is entitled to charge the Client (i) 30 EUR if the room is available by 1:00 p.m., (ii) 50 EUR if the room is available between 1:00 p.m. and 3:00 p.m., (iii) 100% of the price for the entire following day if the room is available after 3:00 p.m.
  1. The Client can check in until 12.00 p.m. at latest on the day of agreed arrival. After 12:00 p.m. the Hotel is entitled to book a room for another guest unless agreed otherwise in advance.
  2. The Client shall pay Hotel for provided services as agreed, or in accordance with the valid Hotel price list which can be found at the reception or hotel website. This also applies to the services and costs provided by the Hotel and ordered by Client for third person. The Client shall pay for the accommodation and services provided, not later than on the last day of the stay based on the bill or invoice presented to them. Should the price of provided services exceed 200 EUR, the Client shall settle the bill immediately after requested to do so by Hotel employee.
  3. The Hotel reserves the right to request deposit payment up to 100% of the provided services’ price at the time of Reservation. In case of accommodation reservation, this reservation is binding once the deposit payment is made to the Hotel bank account unless agreed otherwise.
  4. In case Client makes the stay shorter the Hotel is entitled to charge the Client with the entire amount agreed for all days of the stay in question.
  5. Credit card payment can be done before or after the services are provided by the Hotel. Client shall provide data needed for such payment. Hotel is entitled to additionally charge the Client the difference found after Client’s departure. Hotel shall notify Client about this additional charge.
  6. The Hotel shall be liable for the damage to the items brought or kept in by the Client in accordance to Article 433 of Act No. 40/1964 Coll. Civil Code in full.
  7. The Hotel shall not be liable for any forgotten or lost items. Forgotten items will be registered and stored for 3 months and will be stored in local lost and found department after this period. Forgotten items shall be sent to the Client only upon request.
  8. The Hotel shall not be liable for any damage caused to the Client outside of the Hotel.
  9. Without a consent given by a Hotel employee in charge the Client shall not move any furniture or fixtures nor perform any changes to such furniture or fixtures in hotel rooms or any other hotel premises.
  10. For safety reasons it is not appropriate (i) to leave children under the age of 10 without an adult supervision, (ii) to bring weapons or ammunition to the Hotel premises.
  11. The Client shall respect the quiet hours from 10:00 p.m. to 7:00 a.m.
  12. Smoking is only allowed in designated areas. In case of violation of this rule by the Client, the Hotel is entitled to increase the agreed price for accommodation for additional 100 EUR on the day the rule was violated.
  13. Animals are allowed to enter and stay at the Hotel based on valid pricelist.
  14. The Client shall be liable for any damage to the Hotel equipment or furniture and fixtures as per relevant applicable legal regulations. Should any damage be caused to the Hotel furniture and fixtures by the Client, the Client shall compensate for such caused damage on the last day of the stay at the latest.
  15. Should the Client withdraw from the contract in writing by 6:00 p.m. the day before agreed arrival, the Hotel is not eligible for compensation for the damage caused. In case the withdrawal was initiated after this time period the Hotel is entitled to charge Client 100% cancellation fee of ordered services, if not agreed otherwise.

 

  1. If a deadline for free of charge withdrawal from the contract was agreed between the Hotel and the Client, the Client can withdraw from the contract until that point without initiating claims by the Hotel for compensation for damages. Without a written withdrawal from the contract within the agreed deadline, the Client’s right to withdraw from the contract expires.
  2. Should individual provisions of these GT&C’s become ineffective or invalid, the effectiveness of the remaining provisions will remain unaffected by this.
  3. The Client shall act according these GT&C’s. In case of serious violation of obligations by Client, the Hotel has the right to withdraw from the contract before the end of agreed term.
  4. These GT&C’s shall be valid from 25.05.2018.
  5. The data controller of the data you provide in context to accommodation and services connected to accommodation in City Hotel Bratislava s.r.o., HOTEL BRATISLAVA ****, Seberíniho 9, 821 03 Bratislava is company City Hotel Bratislava s.r.o. registered at Seberíniho 9, 821 03 Bratislava, registration number 45 956 316, registered in the Commercial Register maintained by Bratislava District Court, Section Sro, Entry no. 69326/B. The data controller processes the data in accordance with the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and in accordance with Act No. 18/2018 Coll. on Personal Data Protection and on change and amendment of some Acts. The full information can be found on hotel website.

 

 

Ing. Viola Vančová

Managing director

Bratislava, 25.5.2018