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Hotel Bratislava

General terms and conditions

Accommodation of clients (hereinafter referred to as "Client") in City Hotel Bratislava s.r.o., HOTEL BRATISLAVA ****, Seberíniho 9 , Bratislava 821 03(hereinafter referred to as "Hotel") is governed by the law of the Slovak Republic and these General Terms and Conditions, which also include the Accommodation Regulations (hereinafter referred to as "GTC"). The Guest accepts the GTC as a contractual condition of accommodation and is obliged to comply with their provisions.

  1. These GTC apply to contracts for the rental of hotel rooms for accommodation, contracts for the rental of conference and banquet rooms and rooms of the Hotel as well as for other services performed for the Guest by the Hotel.
  2. The accommodation contract is formed upon the Hotel's acceptance of the Guest's request and is subject to the Hotel's will to accept the reservation (hereinafter referred to as "Reservation"). The Guest is entitled to make a request for a Reservation to the Hotel in person, by telephone or by mail.
  3. The Hotel will only accommodate a Client who is duly registered for accommodation. The Client is obliged to present to the Hotel's employee an identification card, passport or other valid proof of identity in accordance with Act No. 253/1998 Coll. on reporting the residence of citizens of the Slovak Republic in the population register, as amended. Any Client who is not a citizen of the Slovak Republic is obliged, within the meaning of Act No. 404/2011 Coll. on the residence of foreigners, as amended by later legislation, to fill in and hand in at the reception of the Hotel an official form on the declaration of residence.
  4. The contracting parties on the Hotel's side are (i) City Hotel Bratislava s.r.o. with its registered office at Seberíniho 9, 821 03 Bratislava, ID No.: 45 956 316, registered in the Commercial Register of the Municipal Court of Bratislava III, Sec. 69326/B, and on the Client's side (ii) a natural or legal person. In the event of a request for a reservation by a third party, this person shall be jointly and severally liable to the Hotel together with the Client as a co-obligor for all obligations arising from the Contract, unless it is proved to the Hotel that the Client assumes the obligations.
  5. The Hotel shall provide services to the Client in accordance with the Reservation to the extent provided for in the Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll., which establishes the classification marks for accommodation facilities when classifying them into categories and classes.
  6. In exceptional cases, the Hotel may offer the Client accommodation other than that agreed upon, provided that it does not differ substantially from the Reservation.
  7. Unless otherwise agreed, the Client shall have the reserved room at his/her disposal on the day of his/her arrival from 14:00 hrs. The Client shall vacate and hand over the room to the Hotel by 10:00 am on the day of his/her departure. In the event of late check-out by the Client (i) before 13:00, the Hotel is entitled to charge the Client a fee of EUR 30, (ii) from 13:00 to 15:00 EUR 50, (iii) after 15:00 100% of the room rate applicable on that day.
  8. A booked room, which the Client has not moved into by 24:00 on the day of arrival at the latest and at the same time a later arrival has not been agreed, may be cancelled by the Hotel.
  9. The Client is obliged to pay the Hotel the agreed price for the services provided by the Hotel, otherwise the price indicated in the valid price list of the Hotel located at the reception of the Hotel or on the Hotel's website. This also applies to services and expenses rendered by the Hotel towards third parties that have been caused by the Client. The Client is obliged to pay the Hotel the price of the accommodation and all services provided no later than on the last day of the stay on the basis of the submitted invoice. If the price for the services provided exceeds EUR 200, the Client is obliged to immediately pay the price for the services provided so far at the request of the Hotel's staff.
  10. The Hotel is entitled to request from the Client at the time of the Reservation an advance payment of up to 100% of the price of the services provided. In the case of a reservation, this is binding on the Hotel only on the date of payment of the advance payment to the Hotel's account, unless otherwise agreed.
  11. If the Client shortens the agreed stay, the Hotel is entitled to charge the Client the full amount of the agreed price for the entire length of the booked stay.
  12. Payment by credit card can be made both before and after the provision of services by the Hotel, based on the data provided by the Client necessary to make the payment. The Hotel has the right to charge the Client's credit card for any differences that are found after the Client's departure, and the Hotel is obliged to inform the Client of this.
  13. The Hotel shall be liable for any damage caused to the Client's brought in or left belongings in accordance with the provisions of 433 et seq. 40/1964 Coll., Civil Code, as amended.
  14. The Hotel is not responsible for items forgotten or lost by the Client. The Client's forgotten belongings at the Hotel are registered and stored for a period of 3 months. At the end of this period, the Hotel will hand over the forgotten items to the local lost and found department. The Hotel will only send forgotten items to the Client if requested.
  15. The Hotel is not responsible for any damages incurred by the Client outside the Hotel.
  16. The Client may not move equipment or make alterations in the room or on the Hotel premises without the permission of a Hotel employee.
  17. For safety reasons it is not advisable to (i) leave children under 10 years of age without adult supervision, (ii) carry weapons, ammunition on the Hotel premises.
  18. From 22:00 to 07:00, the Client is obliged to observe the quiet hours of the night.
  19. Smoking is only permitted in designated areas. If the Guest violates the smoking ban, the Hotel has the right to increase the agreed price of accommodation by EUR 100,- per day in which the smoking ban was violated.
  20. The Hotel allows entry but does not allow pets in the Hotel according to the current price list of the Hotel.
  21. The Client shall be liable for damages caused to the Hotel's facilities according to the relevant applicable regulations. In case of damage caused by the Client to the Hotel's property, the Client is obliged to reimburse the Hotel for the damage on the day of the end of the stay.
  22. If the Client withdraws from the contract in writing by 6:00 p.m. on the day preceding the day of arrival, the Hotel shall not be entitled to compensation for the damage caused to the Client. After this deadline, the Hotel is entitled to charge the Client a 100% cancellation fee of the price of the services booked. This does not apply if the Hotel and the Client have agreed otherwise.
  23. If a free cancellation period has been agreed in writing between the Hotel and the Client, the Client may cancel the contract within this period without the Hotel being entitled to compensation. The Client's right of withdrawal shall be extinguished if the Client has not exercised its right of withdrawal in writing against the Hotel within the agreed period.
  24. Should individual provisions of these GTC become ineffective or invalid, this shall not affect the effectiveness of the remaining provisions.
  25. The Client is obliged to comply with the provisions of these GTC. In the event that the Client grossly breaches its obligations, the Hotel shall have the right to withdraw from the service contract before the expiry of the agreed time.
  26. These GTC are valid from 25.05.2018.
  27. The administrator of the personal data provided by the Client to the Hotel in connection with the provision of the Hotel's services is the company City Hotel Bratislava s.r.o. with its registered office at Seberíniho 9, 821 03 Bratislava, ID No.: 45 956 316, registered in the Commercial Register of the Municipal Court of Bratislava III, Sec. 69326/B and processes them in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) and Act No 18/2018 Coll. on the protection of personal data and on amending and supplementing certain acts. Full information can be found on the Hotel's website in the GDPR section.


Ing. Viola Vančová, Managing Director, In Bratislava, 14.5.2018